Shipping policy

Last updated: September 10, 2026

Orders are fulfilled from Senshen Collectibles at New Horizon Mall, Unit E51, 260300 Writing Creek Crescent, Balzac, Alberta T4A 0X8, Canada.

Order processing

We aim to prepare shipped orders within 1–2 business days. Product launches, promotions, holidays, severe weather, and high-volume periods may require additional processing time. Processing time is separate from carrier transit time.

You will receive an order confirmation after checkout and a shipping confirmation with tracking information when tracking is available. Please review your delivery address carefully before submitting your order. Contact help@senshencollectibles.com as soon as possible if a correction is needed; we cannot guarantee changes after fulfillment has started.

Shipping destinations and estimates

Available destinations, services, and current prices are displayed at checkout. Current configured carrier estimates are:

  • Canada: Express, approximately 1–2 business days; Standard, approximately 3–9 business days.
  • United States: Express International, approximately 2–3 business days; Standard International, approximately 4–8 business days.
  • Other international destinations: available Canada Post services and estimated transit times are calculated at checkout.

These are carrier estimates, not guarantees. They do not include order processing, customs clearance, or delays outside our control. Certain products or destinations may not be eligible for every service.

Shipping charges, taxes, and customs

Shipping charges are shown before checkout is completed. Prices are in Canadian dollars unless the storefront or checkout states otherwise. International orders may be subject to import taxes, duties, brokerage charges, or customs fees. Any amounts not collected at checkout are the recipient's responsibility.

Tracking, delays, and delivery issues

Tracking information will be sent when available. Carrier scans can take time to update. Senshen Collectibles is not responsible for carrier or customs delays, but we will provide reasonable assistance with a carrier investigation.

If an order arrives damaged, is missing items, or appears lost, email help@senshencollectibles.com with the order number and relevant photographs. If tracking shows "delivered" but the package is missing, first check the delivery area, household members, building staff, and the carrier's delivery notice, then contact us promptly.

Free in-store pickup

Free pickup is available at:

Senshen Collectibles
New Horizon Mall, Unit E51
260300 Writing Creek Crescent
Balzac, Alberta T4A 0X8
Canada

Pickup orders are usually ready within 1 hour. Please wait until you receive the "ready for pickup" notification before coming to the store. Bring your order confirmation and identification matching the order or pickup name. If another person will collect the order, contact us first.

Regular pickup hours are Monday–Saturday, 11:00 a.m.–7:00 p.m., and Sunday, 11:00 a.m.–6:00 p.m. Holiday or special-event hours may differ, so call +1 (403) 992-3396 if you need confirmation.

Contact

Questions about shipping, delivery, or pickup may be sent to help@senshencollectibles.com or +1 (403) 992-3396.