Privacy policy

Last updated: September 10, 2026

Senshen Collectibles, operated by 12372002 Canada Incorporated, operates senshencollectibles.com and the related store services. This policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, create an account, request support, join a marketing list, arrange shipping or pickup, visit our store, or otherwise interact with us.

Personal information we collect

Depending on how you interact with us, we may collect:

  • contact information, including your name, email address, phone number, billing address, shipping address, and pickup details;
  • transaction information, including products viewed, cart activity, purchases, returns, exchanges, discounts, and order history;
  • payment and billing information processed through Shopify and payment providers. Senshen Collectibles does not directly store complete payment-card numbers;
  • account information, preferences, and customer-service communications;
  • device and usage information, including IP address, browser, device identifiers, pages viewed, referral information, and interactions with the storefront; and
  • information supplied by service providers, advertising or analytics partners, fraud-prevention providers, carriers, and other partners where permitted by law.

How we collect information

We collect information directly from you, automatically through the website and cookies or similar technologies, and from service providers or partners that help us operate the store.

How we use personal information

We may use personal information to:

  • process payments, fulfill and deliver orders, arrange pickup, and manage returns or refunds;
  • create and manage customer accounts;
  • communicate about orders, inquiries, support, product availability, or store operations;
  • detect and prevent fraud, abuse, security incidents, and unlawful activity;
  • operate, analyze, personalize, and improve the website and services;
  • send marketing communications where permitted and manage marketing preferences;
  • meet legal, accounting, tax, recordkeeping, and regulatory obligations; and
  • establish, exercise, or defend legal rights and enforce store terms and policies.

Cookies, analytics, and advertising

The website uses cookies and similar technologies needed for storefront operation, checkout, security, preferences, measurement, and, where enabled and permitted, advertising or personalization. Browser controls can block or delete cookies, but some store functions may then stop working correctly.

Shopify Network Intelligence is currently enabled for this store. This can combine information from interactions with Senshen Collectibles, Shopify, and other participating merchants to improve Shopify services, measurement, personalization, and advertising. Depending on where you live, you may have the right to opt out of certain targeted-advertising or data-sharing uses through Shopify's privacy tools.

How we disclose personal information

We may disclose personal information to:

  • Shopify, which hosts and powers the online store;
  • payment processors, fraud-prevention providers, shipping carriers, delivery providers, and fulfillment services;
  • technology, hosting, analytics, advertising, customer-support, email, review, and professional-service providers;
  • government, law-enforcement, regulatory, or legal authorities where required or permitted by law;
  • a buyer, successor, or adviser in connection with a merger, financing, reorganization, or sale of all or part of the business; and
  • other parties when you direct us or give consent.

We do not disclose personal information to another merchant for that merchant to view. Our providers may use information under their own privacy notices when they act independently.

Shopify

The online store is hosted by Shopify. Shopify collects and processes information to provide and improve the services and, for certain enhanced features, may act as an independent controller of personal information. Learn more in the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users and use Shopify's privacy portal at https://privacy.shopify.com/en where applicable.

International processing

Our Shopify data-hosting location is currently the United States. Personal information may also be stored or processed in Canada, the United States, or other countries where Shopify and our service providers operate. Privacy laws in those countries may differ from those where you live, and information may be available to courts, law-enforcement, or regulatory authorities under local law. We use service providers subject to contractual and legal safeguards appropriate to their roles.

Retention and security

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including account administration, order fulfillment, warranties, dispute resolution, fraud prevention, and legal or tax obligations. Retention periods vary by the type of information and legal requirement.

We use reasonable administrative, technical, and physical safeguards. No system or transmission method is completely secure, so we cannot guarantee absolute security. Do not send payment-card details or other highly sensitive information through ordinary email.

Your rights and choices

Depending on applicable law and where you live, you may have rights to request access to, correction of, or deletion of personal information; withdraw consent where processing is based on consent; object to or restrict certain processing; receive a portable copy; or opt out of certain targeted advertising or data sharing. These rights may be subject to legal exceptions and identity verification.

You can unsubscribe from promotional email using the link in the message. Opting out of marketing does not prevent necessary order, account, security, or service communications.

To make a privacy request, email help@senshencollectibles.com. We may ask for information needed to verify your identity and locate the relevant records. Alberta's Personal Information Protection Act and, where applicable, Canada's Personal Information Protection and Electronic Documents Act may provide additional rights and obligations.

Children's information

The services are not directed to children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children without appropriate authorization. A parent or guardian may contact us to request review or deletion of information supplied by a child.

Complaints

Please contact us first with any privacy concern so we can investigate and respond. If you are not satisfied, you may have the right to contact the Office of the Information and Privacy Commissioner of Alberta or another applicable privacy regulator.

Changes to this policy

We may update this policy when our practices, services, or legal obligations change. The revised version will be posted here with an updated date, and additional notice will be provided when required by law.

Privacy contact

Senshen Collectibles / 12372002 Canada Incorporated
New Horizon Mall, Unit E51
260300 Writing Creek Crescent
Balzac, Alberta T4A 0X8
Canada
Email: help@senshencollectibles.com
Phone: +1 (403) 992-3396