Refund policy

Last updated: September 10, 2026

All sales of the following products are final and are not eligible for return, exchange, or refund for change of mind:

• individual trading-card singles, including raw and graded cards;
• sealed products, whether opened or unopened;
• figures; and
• Funko Pops.

This final-sale rule does not limit any remedy required by applicable consumer-protection law or our responsibility for an item that was shipped incorrectly or arrived damaged.

Seven-day warranty for tested gaming products

Tested video games, consoles, and controllers include a 7-day limited warranty beginning on the date the customer receives the order or collects it from the store. If an eligible product develops a verified fault that was not disclosed before sale, the customer may choose another available tested game or eligible replacement product of equal value, subject to inventory, or receive store credit. Cash refunds are not provided unless required by law.

Warranty claims must be reported within the 7-day period. A receipt, order confirmation, or other proof of purchase is required. The item must be returned with its original accessories, cables, components, and identifying labels or serial numbers intact.

The warranty does not cover accidental, cosmetic, physical, or liquid damage; misuse; unauthorized repair or modification; missing parts; problems that were disclosed before purchase; normal wear; or compatibility issues unrelated to a product defect.

Do not send an item without authorization. To request warranty service, email help@senshencollectibles.com with your order number, a description of the problem, and photographs or video when relevant. If the claim is approved, we will provide instructions. Authorized items may be mailed or brought to:

Senshen Collectibles
New Horizon Mall, Unit E51
260300 Writing Creek Crescent
Balzac, Alberta T4A 0X8
Canada

Other non-returnable items

Gift cards, digital or downloadable products, redeemed codes, custom or personalized products, special orders, and any other item marked final sale cannot be returned unless applicable law requires otherwise. Items damaged, altered, or missing parts after delivery or pickup are also not eligible.

Damaged, defective, incorrect, or missing items

Please inspect your order when it arrives. If an item is damaged in transit, missing, or different from what you ordered, contact us promptly at help@senshencollectibles.com. Include your order number and clear photographs of the item and packaging when relevant. We will review the issue and offer an appropriate remedy, which may include replacement, store credit, or a refund when required or approved.

Keep all shipping packaging until the claim is resolved. Nothing in this policy limits rights or remedies that cannot be waived under applicable consumer-protection law.

Return shipping

If a warranty claim or return is caused by our error or an item arrived damaged, we will provide reasonable return instructions and cover return shipping when required. In any other situation where we approve a return as an exception, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by law. We recommend using a tracked, insured service because we cannot provide a remedy for a return we do not receive.

Order cancellations

Contact us immediately if you need to cancel or change an order. We will try to help, but cancellation is not guaranteed after an order has been accepted, packed, transferred, or shipped. Any cancellation rights required by applicable law continue to apply.

Refunds

We will notify you after we receive and inspect an approved item. When a refund is required or approved, it will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact help@senshencollectibles.com.